Realms: We believe we have now fixed the problem with purchasing/renewing Realms on Win 10. If you are still having issues, please contact @mojangsupport - HZ
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Hi, I still have issues with Realms subscription on Windows 10. I am paying the renewal but Minecraft Realms is not registering it.
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Replying to @seanklopper
Send us an email at help.mojang.com/customer/por… and we will assist. Please attach your Gamertag. ^km

Sep 30, 2019 · 8:32 PM UTC

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Replying to @MojangSupport
Hi, I have done that already and understand you are looking at cases received from July 2019. Please note that I will be cancelling my subscription. Fix it first then I will renew.