@MojangSupport I have a subscription - pwd not working & not getting emails. Pls help!
2
Replying to @sparkles_magic
I'm sorry to hear that. For help with account issues, please visit help.mojang.com/customer/en/… ^CW

Sep 27, 2019 · 3:03 PM UTC

1
Replying to @MojangSupport
Well, finally got the password renewal, but now it says we don't have a subscription! I am guessing it was 'paused' because my kids didn't use it after we bought it... I have the transaction ID & all, but nowhere to enter it!