@MojangSupport so, um, how much longer am I going to have to wait before you "get around to it" figuring out why I can't use the on-screen keyboard with JE 1.13+? All you've been able to tell me via email so far is that it's "probably" something to do with the change between
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Hi. Thanks for letting us know. Would you still require any assistance from our part? Are you still having any game issue? ^RR
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Yes, and probably will be having difficulty until the issue I referenced from your bug tracker is closed. I thought that was a given and thus why I didn't reply for over a week. Sorry for the delay.
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Mind you, "difficulty" would probably be an understatement, because, as described in the bug report I made, this prevents me from playing the game entirely due to my injury. I don't want to make this any higher profile of an issue than it needs to be [to be continued]
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[...Continued] but after almost a year without anything done about it when I thought all I needed to do was email you about it for it to be added to the tracker, I'm disappointed to say the ABSOLUTE least, and am tired of being passive about it. [to be continued]
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[... continued] all that is to say, please, please do something about this. I'm getting desperate!
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PS: once again, relevant threads include the original email ticket (Case#2513477), the new email ticket (Case #3026467), and the bugs.mojang.com issue that is, in a sense, at the center of it all, bugs.mojang.com/browse/MC-16…. Resolve this faithfully!
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Replying to @brony2010
Sorry for any delays on your tickets! We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. ^AS

Sep 26, 2019 · 3:02 PM UTC

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Replying to @MojangSupport
wow, July 26? Maybe you need to assign a few more people to handle tickets or something? Geez Louise, I've heard of support getting backed up, but that's quite a backlog! Good luck with that!
Replying to @MojangSupport
I wanted to check where you are with tickets now, but it looks like that link is no longer valid due to the help site having moved to minecraft.net, and I can't seem to find the article on the new site; can you help?