@MojangSupport "When will I hear back" says you're still processing cases from July 15 (2 months ago!), but was last updated September 12 (...yah know, a week ago). Is your office on fire? What's happening?
1
Replying to @burritoSpam @MJEGames
We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^RL

Sep 18, 2019 · 7:29 PM UTC

1
Replying to @MojangSupport
That was the exact article I was already referencing. Now it's gone. When will I hear back now???
2
If you haven't heard back yet, please create a new support request and reply to this tweet with the new ticket number. ^RS