@MojangSupport I need help with parental control because we don't own a credit card, is there another way I can access realms?
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Replying to @bob_kaasplakje
Please send us an email at help.mojang.com/customer/por… and we will assist. Remember to attach your Transaction ID. ^RN

Sep 17, 2019 · 9:18 PM UTC

1
Replying to @MojangSupport
@MojangSupport i bought the game years ago with a prepaid card that i do not have anymore. i'd be happy to provide other proof of ownership
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS