@MojangSupport Trying to redeem my windows 10 free upgrade from java version but the code was already redeemed by someone else.
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Replying to @rayalcala01
Hi. Please send us an email at help.mojang.com/customer/por… and we will assist. Remember to attach your Transaction ID. ^RR

Aug 26, 2019 · 11:22 AM UTC

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Replying to @MojangSupport
So I have to wait 2-3 months for a reply? I see they are working on tickets from june.