@MojangSupport Hi, I have forgotten my password, and when I request a password reset using the "forgot password" feature, I do not receive any email. I have checked my junk folder as well. Can you check if the "forgot password" feature is working? Thanks
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Replying to @pulseduck
Hi. I'm afraid we're dealing with a large backlog. Thanks in advance for your patience. ^RR

Aug 21, 2019 · 2:01 PM UTC

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Replying to @MojangSupport
Hi, it has been over 2.5 months (76 days) since I raised a support ticket and still have not got a response. Could you confirm my ticket is still in the backlog? The 'When will I hear back' article (help.mojang.com/customer/por…) has been removed so I don't know if my ticket was missed
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If you haven't yet received a response, please try creating a new support request, or reply to your original support confirmation email. You can send us a new request at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS
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