Hi @MojangSupport! Can you com in DM please? 😁
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Replying to @Nathancmoii
Send us an email at help.mojang.com/customer/por… and we will assist. Remember to attach your Transaction ID. ^FS

Aug 8, 2019 · 10:56 AM UTC

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Replying to @MojangSupport
I've done it before but I haven't the transaction ID