@MojangSupport Hi! I am trying to help my daughter with her minecraft/mojang account. We used the school email, but it was changed this summer, and we cannot get a new password (cause it is forgotten). Can you help? I have filled out the form.
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Replying to @terjerp
Send us an email at help.mojang.com/customer/por… and we will assist. Remember to attach your Transaction ID. ^FS

Jul 22, 2019 · 12:31 PM UTC

2
Replying to @MojangSupport
Can I also use the gift-card number? The one I find on my personal page? (cause I bought it for her)?
Replying to @MojangSupport
Thank you! I just sent it. Will you get past May 23rd soon?