@MojangSupport Hi! I have a user on my realm that cannot connect via any platform. It seems he "zoomed" off too fast and he's stuck in a place where he cannot load his character. Can you guys move his offline character to start coordinates?

Try resetting the realm ^FS

Doesn't that delete everything? Isn't that the point of the realm? Nobody else needs their stuff deleted.

Sadly, this reset the realm, but it did not allow connection for that 1 user. It just doesn't work. Can you not just reset his account within the realm? He's okay with starting his character over.