@MojangSupport Hi! I have a user on my realm that cannot connect via any platform. It seems he "zoomed" off too fast and he's stuck in a place where he cannot load his character. Can you guys move his offline character to start coordinates?
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Replying to @turnupthebacon
Try resetting the realm ^FS

Jul 4, 2019 · 6:46 AM UTC

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Replying to @MojangSupport
Doesn't that delete everything? Isn't that the point of the realm? Nobody else needs their stuff deleted.
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Sadly, this reset the realm, but it did not allow connection for that 1 user. It just doesn't work. Can you not just reset his account within the realm? He's okay with starting his character over.
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