@MojangSupport purchased Minecraft in Apple App Store 3 days ago. The app will not open on any of our devices. Gets stuck on Mojang screen. Please help.

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hello I need help to solve this problem, is that when I open the application remains in the loading screen that says "Minecraft" and adi is for hours without opening the application and if I turn off the internet load the game but I get the error of What can I do?