@MojangSupport my friend Arlion has not been able to get on his worlds on minecraft xbox one since the last update. He tried to contact you through the game but he never heard back Arlions contact details email j.lisee969@gmail.com please contact him back
2
Replying to @NikkiiStar88
Sorry to hear that. What happens when they try to access their world? Do they see any error messages? ^AT

Feb 13, 2019 · 8:18 AM UTC

1
Replying to @MojangSupport
The world's are greyed out and says not synced. But it won't let him sync it up.