@MojangSupport Could you please get onto my email, I have been waiting for such a long time now and have already tweeted at you once so I'd kindly like a response very soon.
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Replying to @dood_dragon
We try to reply as soon as possible. For more info, please see help.mojang.com/customer/en/…. Thanks for your patience. ^DS

Jan 21, 2019 · 9:11 AM UTC

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Replying to @MojangSupport
I don't quite see how the holidays now effect the ticket response, I also filled out practically all of the form which should give you enough info to help me, so I don't quite see how it is justifiable to not have a response yet.