Replying to @hannah82952
I'm sorry to hear that. Try this: help.mojang.com/customer/por… (for Realms, but should work here as well). ^PS

Jan 15, 2019 · 6:55 AM UTC

1
Replying to @MojangSupport
Non of this helps cause it’s not the internet at all I can connect to a friend and she can connect to a friend but we can not connect to each other at all we even tried reinstalling the game nothing works this is so frustrating