Hi @MojangSupport - are you able to assist with this please?
Gerry Cawson @GerryCawson
2 Jan 2019
Replying to @MojangStatus
Hi, my son can’t access his realm. It says its connecting to his realm then moves to ‘joining world’ but then just hangs. How do we get help for this?
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Replying to @GerryCawson
Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^CE

Jan 2, 2019 · 9:18 AM UTC

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Replying to @MojangSupport
Thanks for the response. We have sent an email through that platform.