@MojangSupport Hey! My friend and I can't get into our realm and she told me to tweet you guys! Were on Windows 10 Edition. Thank you!
2
Replying to @lcaptainobv1ous
I'm sorry to hear that, what version are you using? Do you receive any error messages? ^AH

Oct 21, 2018 · 3:04 PM UTC

1
Replying to @MojangSupport
v1.7.0, I did receive a error message stating "Unable to connect to realm. Failed attempting to join realm. Please try again later." I also tried to use a backup save and got a message saying that trying to backup the game with the selected save has failed