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Hi, Me and my friends plays a lot on realms. And one time we was going to play The realm stopped working. I have payed for This realm so i want my days back When I or my friends try to log in to The realm The game crashes. We bought a New one on another user and The same happened

I have contacted Mojang But you dont answer me. And This is a hufe problem because it happened twice with 2 users and different realms. I think there is a bug on The New 1. 13.1. Please help me