@MojangSupport hi, my son has purchased a new template “lucky block escape” It shows under “Available Templates” but when you select it, it shows as still downloading. How can we get it to load?
2
Replying to @PoliticalNitWit
I'm sorry to hear that, please make sure that you are using a stable connection and enough space for the content ^AH

Aug 12, 2018 · 3:59 PM UTC

1
Replying to @MojangSupport
Thanks. There is no issue with connection or space. Any other suggestions? If not, can we get a refund?