@MojangSupport My Minecraft main screen is freezing after I click 1.12.2 in the launcher. Message states "Minecraft not responding. Then "Java TM Platform Binary not responding"
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Replying to @Yogairishgirl
Sorry to hear this. For technical help, please visit help.mojang.com/customer/por…. ^JH

Jul 4, 2018 · 6:08 AM UTC

1
Replying to @MojangSupport
Hi! Thank you for responding. I went to that site and went through all of the options, but none of them solved this problem. I couldn't find a customer service email or phone number. I now have a game that I paid for, but can't play.