Sorry to hear about your problem. Please try from a different web browser. ^DS

Hi. I would suggest checking the Minecraft wiki minecraft.gamepedia.com/Mine… or asking in the forum: minecraftforum.net/ ^DS

Please try logging out and back into the game launcher. If you still need help, Please contact us at help.mojang.com/customer/por…. ^JH

Please contact us at help.mojang.com/customer/por…, so that we can look into your case further. ^AH

Sorry to hear about your problem. For help with purchasing issues, please visit help.mojang.com/customer/por… ^DS