Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Alright, thanks for those details. From your description, it sounds like this might need some more in-depth investigation. Could you please submit a ticket at msft.it/6019ieHxB so that one of our tech agents could take a closer look at this issue? -JL
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We're not currently seeing any other reports. Are you getting any specific error messages, and is this just with servers or is this with Realms and/or other multiplayer worlds as well? ^FF
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Check that you're signed in with the same account that you used to purchase the game. If you're still getting prompted to repurchase the game, then please reach out to our Support team so we can take a closer look: msft.it/6012ieGhE. ^FF
Minecraft Support does not add capes to or remove capes from player accounts. If you did not receive the Vanilla cape after purchasing both versions of the game on PC, we are not able to assist with that at this time. ^FF
Do you receive any error messages when this happens? And what troubleshooting have you tried so far? Initially, I'd recommend making sure that you are up-to-date on video card drivers and checking to make sure that no parts of the game are being blocked by firewall settings. -JL
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Let's have you reach out to Support for in-depth troubleshooting steps: msft.it/6015idhBt. ^FF
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If the issue is still happening, head on over to our bug site at msft.it/6014id78o and you can upvote the bug and/or leave a comment if you have any new information to provide. ^FF
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If you missed the opportunity or chose not to claim this copy, any old Minecraft accounts will be deleted along with your personal information. For more info, check out FAQ: msft.it/6017idA47. ^FF
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To keep your information secure, please complete our request form at msft.it/6011idANP so we can quickly and safely assist with your question! ^FF
Hey there, let's have you reach out to Support so we can take a closer look into what's going on! To keep your information secure, please complete our request form at msft.it/6014idA2p. ^FF
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/6013idAIv. ^FF
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/6019idAxt. ^FF
Are you experiencing the same kind of lag with other packs? If so, let's have you submit a ticket: msft.it/6018idAaG. If it's only happening with certain packs, try removing or changing those packs and see if there's any improvement. ^FF
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Thanks for letting us know! We'll need to take a closer look to see what's going on, so let's have you submit a ticket to our Support through msft.it/6017idASt. Be sure to include as many details as possible and what troubleshooting steps you've tried, if any. ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6018idAoq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6019idAoS. ^FF
Minecraft Support does not change Java profile names for players. Since the system is fully automated, there is no way to circumvent it for any reason nor can we discuss any details, but you should be able to change your profile name again after 30 days have passed. ^FF
We have a guide for configuring to optimize RTX here: msft.it/6017idqXx If you're having issues beyond that, we may be able to help if you submit a tech ticket here: msft.it/6018idqXI -JL
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To help answer your question, let's have you reach out to our Support team: msft.it/6014idcNC. ^FF
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