Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have the cape on Bedrock but not Java, we may be able to help grant it. Please submit a ticket at msft.it/6010idEj2 so that we can look into your account's status. -JL
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That is a very unfortunate interaction. To report behavior and names of this nature, we will need you to please file a ticket: msft.it/6011idEy1 -JL
Hi there. Would you be so kind as to open a ticket with us? msft.it/6016ij9an -AG
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Excellent! If you require any assistance with your Realm, please do send a ticket to our Realms team at msft.it/6018ij96o -AG
Hmm, maybe our tech support team has ideas on how to help! We recommend writing to us at msft.it/6016ijgFQ, so we can assist you further! Please do include any details you can provide that may help them identify this input lag issue. -AG
We recommend writing to us at msft.it/6016ijgqA, so we can assist you further! -AG
Hello! We recommend writing to us at msft.it/6018ijgqK, so we can assist you further! -AG
Hello! You can share your suggestions and feedback for Minecraft here: msft.it/6015ijgWF. -AG
We recommend writing to us at msft.it/6016ijgWi, so we can assist you further! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/6018ijgmy, so we can safely assist you! -AG
Hey there! We've been looking into these cases. Can try one more time and see if you can purchase your Java Realm? -AG
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Hello. Are you experiencing connection issues in the game? Have you tried switching networks or restarting your mobile device? -AG
We recommend writing to us at msft.it/6012ijg90, so we can assist you further! -AG
We recommend writing to us at msft.it/6014ijggw, so we can assist you further! -AG
Hello! We'd like to have a ticket made for your case. Please write to us at msft.it/6019ijg5X, so we can assist you further! -AG
Let's have you reach out to our Technical specialists and we'll be able to provide you with more in-depth troubleshooting: msft.it/6019ij8Jb. ^FF
Minecraft Support does not add capes to or remove capes from player accounts. Capes are typically awarded through various promos or specific groups. Thank you for your understanding. ^FF
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It sounds like might be a bug. Please visit our bug site to see if the problem has already been reported: msft.it/6018ijBNj. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, here's how to submit a report: msft.it/6019ijBNd. ^FF
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