Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This may be due to the storage settings for Minecraft changing. Locate Settings on your device, navigate to Storage, from there switch between Application and External. If the issue continues please submit a ticket at msft.it/6012iw29o so that we can assist further -JL
You should be able to get it without rebuying! Open the App Store, tap the sign-in button/photo at the top of the screen, tap "Purchased", then "Not on this [device]." If you use Family Sharing, tap My Purchases or choose a family member to see content that they purchased -JL
When did you notice this start and what device do you play on? Did this happen to a world you built or one you purchased from the Marketplace? -JL
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I'd suggest sending this over to our Feedback for our Devs! You can do so here: msft.it/6019iwiuU ^BT
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We can have our Support team take a look if you make a ticket! To keep your information secure, please complete our request form at msft.it/6014iw9aw so we can quickly and safely assist with your question! ^BT
If you have some suggestions for you to improve gameplay balance, I would recommend submitting some feedback at msft.it/6016iwriu -JL
If you're being prompted for a new name on your account, confirm that you have the Xbox App and Xbox Identity Provider downloaded from the Microsoft Store. If the issue continues, please submit a ticket so our support agents can take a closer look msft.it/6010iwRLp -JL
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That does sound like it may not be working as intended. Please visit our bug site to see if anyone has reported this: msft.it/6017iw3jd. You can upvote if the issue is there. If you've found a new bug, visit our site on how to submit a report: msft.it/6018iw3je -JL
Gotcha. I'd still suggest reaching out to our Tech specialists though so they can investigate. Go ahead and make that ticket and they should be able to help :D ^BT
There's a percentage chance those shovels will drop, but not guaranteed! As for that other issue, I'd suggest submitting that to our bug report page! Visit our help site here on how to submit a report: msft.it/6015iZAC5 ^BT
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Let's have our support team take a look. To keep your information secure, please complete our request form at msft.it/6016iZfRq so we can quickly and safely assist with your question! ^BT
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We can't really comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/6011iZf8l. ^BT
You may need to reach out to Microsoft Support about this. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6011iZ4UD on Twitter, or through their help site directly: msft.it/6012iZ4UE ^BT
Let's have our Tech team take a peek. To keep your information secure, please complete our request form at msft.it/6010iZ4dG so we can quickly and safely assist with your question! ^BT
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If Preview still works, confirm that the antivirus/firewall permissions are set up right. If you used any other mods in the past, they may be an issue if still installed. If the problem keeps up, please send in a ticket at msft.it/6012iZg0j so we can take a closer look. -JL
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We aren't able to comment on reasoning for any changes to the game, but if you are not happy with a recent change I'd encourage you to submit your thoughts at msft.it/6019iZgsV -JL
Does the game crash outside of when you are testing your add-on? And are you receiving any error messages from when it crashes? -JL
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We do not have DM support, but if you have a question or issue you would like handled privately, please send us a ticket and we will be able to assist you. msft.it/6015iZ54R -JL