Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We definitely want to help get you playing with your friends again. Can you tell us which platform you play the game on and which troubleshooting steps you've tried? -AG
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We recommend writing to our tech team at msft.it/6019ibLPR, so we can assist you further! -AG
Excellent, thank you for submitting your ticket. Please do continue to correspond with the support agent that handles your ticket. If there is anything else we can help with, please do let us know. -AG
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The ticket creation form doesn't (or at least it shouldn't) require you to create an account, Microsoft or otherwise. If you see a form field to specify a Gamertag, you can provide your existing Microsoft account Gamertag there. It's there for our agents in case we need it. -AG
Hello again! Since Minecraft: Story Mode is discontinued, we no longer have information about how to obtain the games. We cannot comment on any future developments, either. If there's anything else we can help with, please let us know or make a ticket: msft.it/6012ibLy2 -AG
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Hello again! I hear you about the bugs, we understand how that would feel. Please do continue to use our bug report site. If an existing bug report exists, can you vote for it for us? If one doesn't exist, please submit a new bug report here: msft.it/6012ibICE -AG
We recommend writing to us at msft.it/6011ibINS, so we can assist you further! -AG
Hi! Please check that the Microsoft account containing your purchase is signed in the Microsoft Store. Next, go to Start, search "wsreset", and select Run. You can try restarting your PC afterward. If you still get the error, contact Microsoft Support. msft.it/6019ibI2S -AG
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Do you mean to say that you are getting prompted to create a Microsoft account while filling out our support ticket form? Have you tried using another web browser or device to fill out the form, by chance? -AG
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Hi, Swamish! Since our team was unsuccessful in troubleshooting the issue, you can contact Microsoft Support for help here: msft.it/6012ibI5n Thank you for your patience! -AG
To keep your information secure, please complete our request form to the team that can best assist your request (Account, Realms, or Marketplace) at msft.it/6014ib3Sr, so we can safely assist you! -AG
Microsoft accounts cannot be unlinked from PSN accounts - the link is permanent. We can't assist players with recovering Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/6019ib3oW -AG
We recommend writing to our Marketplace Support team at msft.it/6012ib3o8, so we can assist you further! -AG
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Not that we're aware of. Are you experiencing connection issues? Can you tell us which troubleshooting steps you've tried? -AG
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We recommend writing to us at msft.it/6010ib3Ym, so we can assist you further! -AG
There are no issues with skin loading that we're aware of. Have you ensured that the game has been updated? Are you signed in with the right Microsoft account? Have you tested your internet connection for issues? -AG
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Often this is caused by an issue connecting to the server. Please check to see if you have this issue on both wifi and mobile connection, confirm your Microsoft Account's privacy settings are correct, and if the issue continues please contact us at msft.it/6013iwCfT -JL
This issue may require a more thorough investigation by a tech agent. Please submit a ticket at msft.it/6014iwCL8 for assistance. -JL
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It looks like there may be an issue with how the browser and site are interacting. Start by ensuring that JavaScript is enabled, clearing your browser cache and cookies, using a private browsing window, and disabling any VPNs you may have running. -JL
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