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Redmond, WA
Joined January 2013
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That definitely doesn't sound right. Please check our bug report site to see if this has been reported: msft.it/6017iVsV7. If you can't find any matching report, visit our help site here on how to submit a report: msft.it/6018iVsVC -JL
Most often in cases like this it's due to the Microsoft account you migrated to being a different Microsoft account than the one you intended to use. We may be able to help locate the account, but to keep your info secure please submit a ticket at msft.it/6010iVSXM -JL
If you've checked that you are accessing the launcher through the same Microsoft account the purchase was made on, there may be an account or server authentication issue. So that we can check on this securely, please contact us at msft.it/6010iVmV4 -JL
I'd suggest sending that over to our feedback page! msft.it/6016iV5ds. As for your Mashup pack disappearing, our Marketplace team can help. Please complete our request form at msft.it/6018iV5dQ so we can quickly and safely assist with your question! ^BT
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I'd suggest reaching out to our Accounts team take a look. To keep your information secure, please complete our request form at msft.it/6019iVpJV so we can quickly and safely assist with your question! ^BT
Microsoft Support should be able to help if you have reach out to them. Try using either contacting them through their Twitter or their help site and you should be good to go! ^BT
Let's have our Tech team take a look at that. To keep your information secure, please complete our request form at msft.it/6011iVrQb so we can quickly and safely assist with your question! ^BT
This typically happens when you're logging into an account that doesn't have a game license. Double check that everything's as it should be and check this FAQ to see if it helps: msft.it/6011iVrUb ^BT
If you have confirmed that you are updated to version 1.20.50 and that your PS Plus subscription is still active, our tech team may be able to assist further. Please contact us at msft.it/6011iVDaF with as much info on the issue as you can provide. -JL
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If you've received the Cherry Blossom Cape on your Bedrock account but haven't received it on your Java account, we may be able to help. To keep your account info safe, please submit a ticket at msft.it/6010iVDQQ -JL
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If you paid for your Realm but can't create it, one of our Realms specialists should be able to help by manually creating it for you. In order to keep your info secure, please submit a ticket at msft.it/6017iVDgU along with a proof of purchase so we can get it fixed. -JL
You'd have to reach out to Microsoft Support about that. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6017ipNRL on Twitter, or through their help site directly: msft.it/6018ipNR0 ^BT
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I'd suggest making a ticket with our support team so it's handled by the right team. To keep your information secure, please complete our request form at msft.it/6011ipaE7 so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our support team about this! To keep your information secure, please complete our request form at msft.it/6013ipUKH so we can quickly and safely assist with your question! ^BT
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I'd suggest reaching out to our Support team about this! To keep your information secure, please complete our request form at msft.it/6011ipod5 so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6017ipo3T so we can quickly and safely assist with your question! ^BT