Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you no longer have access to your Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/6011irLm1. ^FF
Hey there, one thing to check would be if you have an active PlayStation Plus subscription, as the Bedrock versions of Minecraft on consoles require a paid online subscription for online multiplayer and Realms. If you still can't access your Realm, then please let us know. ^FF
The problems that you've been experiencing should be resolved now. Please try again and if you're still facing any issues, please send us a screenshot and any other details regarding the error(s) you see. ^FF
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I'd suggest giving a Marketplace team a reach if you haven't done so yet. To keep your information secure, please complete our request form at msft.it/6016iuAZi so we can quickly and safely assist with your question! ^BT
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Double check your credentials to make sure you're logging into the right account. I'd also suggest giving this FAQ a look over to see if it helps. msft.it/6012iuAXi ^BT
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Not to worry, our support should be able to help get this squared away if you make a ticket with them! To keep your information secure, please complete our request form at msft.it/6017iuAOH so we can quickly and safely assist with your question! ^BT
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Support can't change the system, but I assure you that you'll be able to make those changes once the 30 days are up. Thanks for your patience in the meantime. ^BT
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You should be able to change your username in the account settings, but you'll have to wait until the 30 day cooldown is up. ^BT
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We don't offer phone support, but you should be able to continue working with them if you respond again to the ticket. ^BT
Gotcha. I'd suggest making that ticket with our support team so they can look into it for you. ^BT
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We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/6013iu0a7. ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6016iu05u. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/6017iu05R ^BT
Just to check, are you using a Mojang account or was your account migrated to Microsoft if you're using PC? If you play on another platform though, let me know! ^BT
We cannot comment on that at this time, but if you are affected by the current update issue please submit a ticket at msft.it/6015ium8J while we investigate the matter further. -JL
We cannot provide a timeline for resolution at this time, but the patch issue is being worked on. If you are affected, please submit a ticket at msft.it/6016iulFn while it is being investigated. -JL
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I understand that this is a frustrating situation for you. The PC update hasn't been intentionally delayed. There is an issue with the deployment of this patch on Windows devices. If you are affected, please submit a ticket at msft.it/6014iulL2 while it is investigated. -JL
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I understand the frustration. While I can't give a specific time frame for the resolution, the issue is high priority and is being worked on as we type. If you are affected, please submit a ticket so that you can be updated once the matter is resolved. -JL
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As an update to this: we're seeing an issue with the update's rollout on Windows. If that is the platform you are using, please submit a ticket at msft.it/6018iuY8K while the matter is being investigated. -JL
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We don't have an exact timeline yet, but this is a high priority issue and our team will respond to affected players submitting tickets as soon as we have more information. -JL
First, make sure that the game is updated to the new version, then try downloading again. If you still can't, try clearing the cache by going to Settings>Storage>Clear Marketplace Cache. That should fix the issue, but if not please submit a ticket at msft.it/6010iuc2M -JL