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Redmond, WA
Joined January 2013
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We're seeing some issues with the rollout of the update to Windows users, which is affecting their ability to join multiplayer games. If you are affected by this, please submit a ticket at msft.it/6010iucas while the matter is being investigated. -JL
Updates for Realms usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! -JL
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There's currently an issue with the update rollout on Windows. Please submit a ticket at msft.it/6016iucq0 while this is being investigated! -JL
If you're not able to receive the email with the post-migration code, we may be able to help. To keep your information secure, please complete our request form at msft.it/6017iueev so we can safely assist with this. -JL
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If you're using the Windows version, we're seeing an issue with the update on that platform. If you're impacted, please contact us at msft.it/6012iuedE while it's investigated. If you aren't on Windows, note it may take 24-48 hours for an update to push to all Realms. -JL
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We're seeing an issue with the rollout of the latest update to the Windows version. If you're affected, please submit a ticket at msft.it/6019iueKx while this issue is being investigated. -JL
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We're seeing an issue with the rollout of the Windows update. If you're affected, please submit a ticket at msft.it/6016iueKG while the issue is investigated. -JL
We actually hadn't received confirmation of the issue previously, but if you're encountering the problem with the Windows update please submit a ticket at msft.it/6013iueJZ while this issue is investigated. -JL
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We're now seeing an issue with the update for Windows. Please submit a ticket at msft.it/6016iue1Y while this is being investigated. -JL
We're seeing an issue with the update for Windows. Please submit a ticket at msft.it/6010iueEq while this is being investigated. -JL
That doesn't sound like intended behavior. Please visit our bug site to see if the problem has been reported: msft.it/6015iue85. If you think it's a new bug, visit our help site here on how to submit a report: msft.it/6016iue8g -JL
Updates usually take up to 24-48 hours to push through. If you're still not able to access Realms/servers after that, make sure to reach back out to us! -JL
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We're now seeing an issue with the update for the Windows version. If you're affected, please submit a ticket at msft.it/6013iudCl while this matter is investigated. -JL
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If this is only occurring with mods/3rd party launcher we aren't able to offer direct support. But if you are experiencing this with no mods active and launching through the official launcher, this may require further investigation with a ticket at msft.it/6010iudry -JL
Updates usually take up to 24-48 hours to push through and may not hit all platforms at the same time. If you're still not updated or able to access Realms/servers after that, make sure to reach back out to us! -JL
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Updates are not always available on all platforms at the same time. Minecraft should update automatically once the update is available on your platform. You can also check out our guide explaining how to manually update here: msft.it/6017iujQD. -JL
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Since new code purchases are made through Microsoft, you can reach out to Microsoft/Xbox Support at msft.it/6010iujS8 on Twitter, or through their help site directly: msft.it/6011iujSD and they should be able to assist you! -JL
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If you've successfully updated and the Realm is available for other users, there may be another issue going on here. I'd suggest submitting a ticket for our tech team at msft.it/6016iub5G to see if there's another issue going on. -JL
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Updates usually take up to 24-48 hours to push through - they may not reach all platforms at the same time. If you're still not receiving it or able to access Realms/servers after that, make sure to reach back out to us! -JL
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