Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us a ticket via msft.it/60129QEJs so we can investigate this issue further, and be sure to include this screenshot as well! ^FF
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Our team is actively investigating this issue, so please send us a ticket at msft.it/60149QDY4 and be sure to include as much information about the issue as possible. Thanks! ^FF
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Double-check that you're signed into the correct Microsoft account, since this will cause the launcher to prompt you to purchase the game. If you're certain that you're signed into the right account, then send us a ticket so we can take a closer look: msft.it/60189QD9Q. ^FF
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We'll need you to send in a ticket in that case so our team can investigate further: msft.it/60189QD5p. ^FF
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Thank you for the feedback. For now, let's have you choose any version of Minecraft and select Technical Support when making the ticket. -AG
Players should be able to vote via the Minecraft Launcher, msft.it/60109Q8b2, or join the special event server on Minecraft: Bedrock Edition from all supported devices, including mobile. More info here: msft.it/60119Q8bN -AG
Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60169Q8kw, so we can assist you further! -AG
Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60129Q8Mw, so we can assist you further! -AG
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Understood. Please go ahead and submit another ticket. You should receive the ticket number in your email once the ticket has been created. Once you've submitted the ticket, please give the team some time to reach you and provide a response. Thank you for your patience! -AG
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It sounds like you may be on an older version of Minecraft. Please see our article for updating Minecraft here: msft.it/60129Q88Y If the issue persists after updating, please create a ticket with us, as well. -AG
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Thank you for reaching out! We'd like to have a ticket made for your case. Please write to us at msft.it/60109QBAw, so we can assist you further! -AG
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Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60159QB2d, so we can assist you further! -AG
Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60169QBF0, so we can assist you further! -AG
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Thank you for providing your game version! We'd like to have a ticket made for your case. Please write to us at msft.it/60129QB0C, so we can assist you further! -AG
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Thank you! We'd like to have a ticket made for your case. Please write to us at msft.it/60109QB0j, so we can assist you further! -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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