Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
Hello there! Would you be so kind as to send us which version of the game you're running? You should see this in the bottom right corner of the main menu or Settings > General and scroll down to the release version text. -AG
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We cannot grant free copies of Minecraft. The only action we recommend is to return to Microsoft Support for assistance recovering your account. We also suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. -AG
Good to hear! Please do enjoy the game, and don't hesitate to reach out if you have any questions or require further assistance. -AG
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We recommend writing to us at msft.it/60159Q6sD, so we can assist you further! -AG
Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration ended September 19th, however, you can check out our Post-Migration Process FAQ for more info: msft.it/60199tW3V. ^FF
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If your friend no longer has access to their Microsoft account, Minecraft Support is unable to move the game or assist in the Microsoft account recovery process. We'd recommend that they contact Microsoft Support for recovery options: msft.it/60189tWHq. ^FF
Players who are tuning in to watch the livestream before it ends will receive redeemable codes for Minecraft character creator items. For more information, please see our announcement article: msft.it/60119td3X -AG
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Hello there. Minecraft Support does not change Java profile names for players. Since you are unable to continue playing on your previous Microsoft account, the only action we can recommend is to choose a new Java profile name. -AG
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Crossbow indicates that a client error occurred during sign-in. Try restarting the game or letting it idle for a few minutes before trying again and make sure the client is updated. If you keep seeing this, send a ticket so we can offer further help msft.it/60139tJOD -JL
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Support does not change usernames for players or bypass the 30 day wait time as the system is fully automated. -JL
That's a great question. Can you give us some context on the problem? What version of the game are you playing and what device are you playing on? What troubleshooting steps have you tried? Are there any error messages when launching the game? -JL
I understand how confusing this can be, however we can't help due to not having access to their account management system. Please continue working this out with Microsoft Support and they should help you with any account issues that you may have. ^BT
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There are other reasons that can make it slow too. Could be that there's no player close enough to the chunk to load it, plot of land doesn't have water nearby, doesn't have enough light, some sort of corruption or a realm issue. If it's the last two, we can take a look. ^BT
You should be able to redeem it! No worries, we have an FAQ crafted that should help you through the steps on how to do it: msft.it/60159sLLh ^BT
Not sure! Do you get an error message when you try to log in? If so, pass that over so I can take a look. ^BT
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That's not something we'd be able to help with, but Microsoft Support can. Please reach out to their support through their Twitter or through their helpsite. ^BT
It sounds like there may have been an issue with the update installation. I'd recommend starting with a reinstallation. Before doing so, be sure to back up any worlds you want to keep, as deleting the app deletes all worlds.
msft.it/60199sYBP. -JL
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For information on Xbox policy changes, please reach out to Microsoft Support at msft.it/60169scNr on Twitter, or through their help site directly: msft.it/60179scNT -JL
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We don't have any currently known Realm outages, so there might be something else going on here. If all players are seeing this, please have the Realm owner submit a ticket at msft.it/60199si9T so that we can investigate its status. -JL