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Redmond, WA
Joined January 2013
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Thanks for that context. It sounds like this may be a bug with the new version and your hardware. Visit our bug report site to see if it has been reported: msft.it/60179sid1. If it is a new bug, visit our help site on how to submit a report: msft.it/60189sidG -JL
To keep your information secure, please complete our request form at msft.it/60149sd4y so we can quickly and safely assist with your question! ^FF
That's definitely frustrating to experience! Have you tried restarting your mobile device, or reinstalling the game? Before reinstalling, make sure to back up your worlds: msft.it/60199sdOb. Let us know if the game is still crashing after trying these steps. ^FF
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Hey there, if you'd like to leave any feedback or suggestions for the Minecraft devs, be sure to do so at msft.it/60179swrT, so they can see your feedback! ^FF
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Your best bet would be to reach out to Microsoft Support about that. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60189spfu on Twitter, or through their help site directly: msft.it/60199spfR ^BT
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If the account was migrated, you'll have to keep working this out with Microsoft Support since we don't have access to their account management system. I'd suggest continuing to get them to help you in that ticket and they should help get everything squared away. ^BT
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Strange! Can you reach out to our Support team so they can look into this? To keep your information secure, please complete our request form at msft.it/60119sOrh so we can quickly and safely assist with your question! ^BT
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You shouldn't have to! Make sure you're logged into your Google account when you try to redeem it from the Playstore, search up Minecraft, and you should be good to go. ^BT
We'd be happy to help once we have more information. What version of the game are you running and when does your game crash? Does it happen upon launch? ^BT
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If you have already migrated the account, you'll need to reach out to Microsoft Support. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60129s3hK on Twitter, or through their help site directly: msft.it/60139s3hz ^BT
Have you tried reinstalling the app? Before doing so, be aware that you'll need to back up your worlds since these are tied to your device and not your account. You can check out those steps at
msft.it/60129SQkI. Let us know if this issue persists or not! ^FF
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Hey there, are you noticing lag happening only in certain worlds, Realms, and Servers, or is the entire game lagging no matter where you're playing? Have you tried any troubleshooting steps to mitigate this issue yet? ^FF
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You may need to double-check that you're logged into the correct Microsoft account. If you're still running into demo mode, however, then please send us a ticket at msft.it/60199SSmU and we'll be happy to take a closer look! ^FF
Our team is currently investigating this issue. To keep your information secure, please complete our request form at msft.it/60139SS6B so we can quickly and safely assist with your question! ^FF
Our team is currently investigating this issue. To keep your information secure, please complete our request form at msft.it/60159Sq4Z so we can quickly and safely assist with your question! ^FF
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Our team is currently looking into this issue. To help our team investigate the cause of this issue and to keep your information secure, please complete our request form at msft.it/60109SqUe. Thank you! ^FF
To keep your information secure, please complete our request form at msft.it/60199Sqlf so we can quickly and safely assist with your question! ^FF
To keep your information secure, please complete our request form at msft.it/60189SqYy so we can quickly and safely assist with your question! ^FF
Our team is currently investigating this issue. To help the team track and investigate the cause of this issue, please submit a ticket to Support at msft.it/60139Sqif. Thank you! ^FF
There are a few different things that can cause this, but it may also be related to an emerging issue we're investigating. Please submit a ticket with as much information as you can offer so that we can investigate msft.it/60129Skew -JL
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