Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi! We at Minecraft Support cannot comment on future events. Stay tuned for the mob vote event coming soon! -AG
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You can share your suggestions and feedback for Minecraft here: msft.it/60159qICF. -AG
We recommend writing to us at msft.it/60199qI7d, so we can assist you further! -AG
You can reach out to us with a ticket at msft.it/60119U7z7 and we'll see if there is anything that can be done, but please be aware that as of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues. ^FF
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You can vote for that bug and add a comment if you have any new info to provide, and you can review that bug report periodically to see if any new workarounds or information becomes available. If you wish to receive updates, you can "watch" the issue as well. ^FF
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If you had the button previously on your console or own a physical copy of Minecraft, then please check out this bug page instead: msft.it/60169UATM. ^FF
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Check your spam/junk folders, and make sure your email filter/forwarding settings are not set up in a way that would prevent you from receiving any e-mails from noreply@mojang.com. If you're still not getting our emails, you'll need to reach out to your email provider. ^FF
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If you're looking for the Editions button on your copy of Minecraft for PlayStation, this feature is working as intended, as the legacy console editions are not available for new players. Check out the following bug report for more information: msft.it/60109Ufmg. ^FF
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Thanks for letting us know! If you run into any other issues we can assist with, please reach out to us and we'll be happy to help. ^FF
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Are you encountering any errors when trying to purchase a Realm? Please share some more details about what you're encountering, and if you share any screenshots or photos, be sure to block out any personal information for your security! ^FF
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If you're using WiFi, try switching to a hardwire connection if possible, and you may also need to double-check that your Microsoft account settings are set to allow for multiplayer access. For more info on that, you can check out msft.it/60179UIID. ^FF
Is this just happening with Minecraft? Can you tell us a little more about the issue you're facing, such as if you're seeing any errors, if you're able to load some worlds but not others, and if you've tried any troubleshooting so far? ^FF
If you have any feedback about the sound effects in Minecraft, be sure to submit your feedback at msft.it/60199UIBS, or add your vote to an already existing thread! ^FF
Can you check for any browser extensions/addons that you have active and try turning them off, and see if you're able to log in then? You might also try clearing your cache/cookies, or try using another browser or device, if available. Let us know if this works! ^FF
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So that we have a better idea of what might be causing the issue, can you let me know what platform(s) you and your friend are playing on? -JL
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We're glad to hear it's working now, but let us know if you run into anything else and we'll be happy to help as best we can! ^FF
Hmm, that's strange that it's not working. Do you get an error message or anything when trying to do it? ^BT
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We can't answer or open DMs. Also I understand your frustration, but we cannot provide a new copy of the game. If you need help with your acocunt, you'll need to continue working through it with Microsoft Support since we don't have access to theri accoutn management system. ^BT
That's strange. How about you reach out to our Tech team so they can take a look? To keep your information secure, please complete our request form at msft.it/60149UyPm so we can quickly and safely assist with your question! ^BT
While we tried our best to assist with migrating your account in a timely manner, we've reached the migration end date. We can no longer assist with migration questions, but please see msft.it/60119Uy1N so you can continue playing Minecraft. ^BT