Problems with Minecraft ? Visit us at help.minecraft.net

Redmond, WA
Joined January 2013
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Replying to @BigBallBerry279
That sounds like it'd be difficult to play around. What troubleshooting have you already tried for this? And do you notice any input delay with those devices outside of Minecraft? -JL
Replying to @ABobkat
You may have to repurchase if you haven't upgraded your Wii U version since the Wii-U version is a legacy edition. ^BT
Replying to @StarStrikeYT
Once a Microsoft account is linked, it's permanent for Playstation. There's also no way to transfer purchases from a Microsoft account to another. ^BT
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Replying to @igor_radojevic
Hmm, reach out to our Accounts team so they can take a look. To keep your information secure, please complete our request form at msft.it/60199Wwkd so we can quickly and safely assist with your question! ^BT
Replying to @Cristia51795817
I'd suggest reaching out to our Realms team to take a look! To keep your information secure, please complete our request form at msft.it/60139Wwr1 so we can quickly and safely assist with your question! ^BT
Replying to @LasabiLasabi94
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/60129Ww3E ^BT
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Replying to @Hooni76909604
I'd say reach out to our Realms team so they can look into that. To keep your information secure, please complete our request form at msft.it/60139WZfL so we can quickly and safely assist with your question! ^BT
Replying to @ivory1080p
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60129WZL0 so we can quickly and safely assist with your question! ^BT
Replying to @Earo4040
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues, as account migration has ended. For help with your Microsoft account, please reach out to Microsoft Support: msft.it/60199mvQx. ^FF
Replying to @Th3_only_Blubbu
This is currently a known issue. The team is working on a fix that should help as soon as possible. Thank you for your patience while we work on a solution! ^FF
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Replying to @kronk0r
As long as you're signed into the same Microsoft account on both devices. Be aware that this pack is currently not available on Nintendo and PlayStation, and 6gb+ RAM is required on mobile. Check out msft.it/60129mvKO for more details. ^FF
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Replying to @StitchDoll
Since we didn't create this content, you'll need to contact the Marketplace partner who owns this pack to get support. If you're unable to get the issue resolved with the Marketplace Partner, then please send us a ticket: msft.it/60179mvGH. We'll do what we can to help! ^FF
Replying to @TheHabibiKing
We're unable to transfer game purchases between Microsoft accounts. If you want to change the email you log in with, you'll need to reach out to Microsoft Support for assistance: msft.it/60179mQWP. ^FF
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Replying to @kronk0r
Oops, I missed that you already said you've tried another browser already. However, how about in-game? ^FF
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Replying to @kronk0r
Have you tried accessing or purchasing this Marketplace item in the game itself, or are you only seeing issues with viewing the pack through the Marketplace catalog on msft.it/60109mQia? If possible, can you try seeing if another browser or device will work for you? ^FF
Replying to @GeorgeWilder
Please visit our bug report site to see if the problem has already been reported: msft.it/60109mQ5s. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119mQ5t. ^FF
Replying to @LeMARdoJuega
Please visit our bug report site to see if the problem has already been reported: msft.it/60139mQ5H. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60149mQ5y. ^FF
Replying to @igor_radojevic
If you've migrated your account, you should be able to equip the Migrator cape through the launcher or msft.it/60109mt4y. Are you not seeing the cape at all on your account? ^FF
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Replying to @kronk0r
Are you able to see this item in the game itself, or is it just not loading in msft.it/60129msNY? If this issue is still happening, let us know what troubleshooting steps you've tried so far, if any. ^FF
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Replying to @cleastyclipyt
Thank you. In that case, let's have you write to our technical support team at msft.it/60109mGvn, so we can assist you further! -AG