Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We appreciate the additional info. Have you tried the previously mentioned steps involving restarting the router and using a wired connection? -AG
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Hello, thank you for reaching out. A possible cause of this issue could be connection-related. Have you tried power cycling your modem or, if possible, testing with a wired connection? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60169m8m8, so we can safely assist you! -AG
We recommend writing to us at msft.it/60159m8g9, so we can assist you further! -AG
We recommend writing to our Marketplace team at msft.it/60179m8wH, so we can assist you further! -AG
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Hello! We are unable to provide official guidance on configuring firewalls. Have you tried performing a power cycle on your modem and testing with a wired connection? -AG
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We at Minecraft Support can't comment on cases regarding account suspension or bans. If you've been suspended from your account, please submit a ticket via the "case Review" form at the bottom of our help site: msft.it/60159lQmX -JL
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No worries, our Realms team should be able to help you with that. To keep your information secure, please complete our request form at msft.it/60129lwXI so we can quickly and safely assist with your question! ^BT
Often when we see the Cauldron error, it's due to a connection-related issue. There are multiple places those can pop up, so I'd recommend checking out this guide to see any of the tips there help: msft.it/60129lJAy -JL
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I'm not sure I understand your question, are you still experiencing issues with connecting to Xbox Live? ^FF
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We understand your frustrations with this new process and all of these changes, but we can only point you to the direction of how to take your next step to keep playing. I'd suggest checking that FAQ and it should be able to provide a lot of answers: msft.it/60129lDAg ^BT
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/60109lDAK. ^FF
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I understand your frustration. No worries though, our Support team should be happy to look into that for you and point you in the direction. ^BT
We can no longer assist with migration questions, but please see msft.it/60189Y7JK so you can continue playing Minecraft. I understand how frustrating this can be, however I appreciate your understanding. ^BT
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Try following the steps in this link and see if it helps: msft.it/60129Y78r ^BT
If you migrated your account, then you should be good. I'd suggest reaching out to our Support team about this. To keep your information secure, please complete our request form at msft.it/60159YANd so we can quickly and safely assist with your question! ^BT
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Not seeing anything widespread! Can you reach out to our Tech team take a look? To keep your information secure, please complete our request form at msft.it/60129YAaK so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/60189Y2QG. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60199Y2QH. ^FF
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