Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hello! We recommend writing to us at msft.it/60119cBrN, so we can assist you further! -AG
Thank you for your reply. If you undergo the process of obtaining a new copy of Minecraft, you would not keep the same UUID. If there's anything else that we can answer, please let us know! -AG
Thank you for your reply. We first recommend checking your Microsoft account's settings to enable playing multiplayer games: msft.it/60169cBEa Beyond that, we advise checking your connection strength, or try switching to a 5GHz network and see if it improves. -AG
Hello. While migration has ended, we are not deleting accounts today. Please see our FAQ (msft.it/60129c642) to review your options. -AG
Hello! We cannot offer an estimate as to when a bug will be resolved. We ask for your continued patience and for any contributions that can help other players, including diagnostic information, workarounds, and troubleshooting steps. -AG
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Hi! If you're attempting to recover a Microsoft account, please understand that we cannot help players recover them. Please continue to reach out to Microsoft Support for assistance. msft.it/60179c6IB -AG
That looks like a visual texture glitch of some kind. Have you tried checking to see if your video drivers have been updated? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60169c6sM, so we can safely assist you! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60119c6oN, so we can safely assist you! -AG
Hi! Is this occurring in a single player world or are you hosting a multiplayer session in said world? Which troubleshooting steps have you tried? -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60189c6na, so we can safely assist you! -AG
Hello! We cannot assist players with recovering Microsoft accounts, nor can we transfer purchases between Microsoft accounts. Please contact Microsoft Support for assistance recovering the account: msft.it/60129c6Vs -AG
You'll need to reach out to Microsoft Support for account recovery options, at msft.it/60189iWok or through their help site directly: msft.it/60199iWoZ. ^FF
Your case is not one that we at Minecraft Support can assist with. Please contact Microsoft Support. -AG
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Thank you for your patience. Receiving error 403 while attempting to register a public account is often associated with a connection issue that involves your ISP (Internet service provider). Please contact your ISP to see if they can help resolve the connection issue. -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60179igXc, so we can safely assist you! -AG
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Mojang's ToS/brand guidelines describe what you can and can't do with Mojang's games/brand/assets. msft.it/60129igPG (more info here: msft.it/60139igPH). If anything is not covered or not understood, we advise you to seek legal counsel. -AG
We at Minecraft Support cannot assist with recovering Microsoft accounts. We can only recommend that you reach out to Microsoft Support again for assistance recovering your Microsoft account. -AG
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