Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We recommend writing to us at msft.it/60169cgqy, so we can assist you further! -AG
Thanks for bringing this to our attention. We recommend writing to us at msft.it/60149cgZC, so we can assist you further! -AG
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Hello there. Please contact Microsoft Support if you require assistance updating your card information. msft.it/60109c5Ke. You can then open Minecraft and choose Settings > Subscriptions to renew your Realm. -AG
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We are no longer able to assist players with migrations. We can only advise players according to the post-migration process. More information is in our FAQ: msft.it/60129ceYE. -AG
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Thank you for clarifying. We cannot assist with mods made by the community, including those made outside the Marketplace. We generally advise players to contact the creators of add-ons and mods. If the Marketplace content made by Minecraft, please don't hesitate to reach out. -AG
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If you have an account that was not migrated, please see our post-migration FAQ for more information: msft.it/60119cedf. We are only able to advise players according to this process and cannot assist with migrations any longer. -AG
Hi! We recommend writing to us at msft.it/60149cej8, so we can assist you further! -AG
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Hi there! Are you referring to technical issues with Marketplace content in Bedrock on your world? If so, please write to us at msft.it/60119ceV9, so we can assist you further! -AG
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To keep your information secure, please complete our request form to our Accounts team at msft.it/60159ceP7, so we can safely assist you! -AG
We recommend writing to our technical support team at msft.it/60119ceOR, so we can assist you further! -AG
Hello! Please create a ticket with us at msft.it/60199ceMd, so we can assist you further! -AG
We recommend writing to our technical support team at msft.it/60169ceKC, so we can assist you further! -AG
You will still need to submit a ticket via the Case Review form and fill it out to the best of your ability. If any dropdowns don't match, you can clarify your case in the main body of the message. ^FF
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We're unable to offer any further troubleshooting for this issue at this point, so we'd recommend keeping an eye on that bug report for any updates or workarounds that get posted. ^FF
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Thanks for clarifying that, but please note that we're unable to comment on bans/suspensions. In this case, you'll need to submit a ticket and fill out the info to the best of your ability via the "case Review" form at the end of our help site: msft.it/60149cJMA. ^FF
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We will still need you to create a ticket through msft.it/60159cJBU. Our Support team will ensure it gets routed to the correct channel. ^FF
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As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account-related issues as account migration has ended. Please see out Post-Migration Process FAQ for more info: msft.it/60129cyFA. ^FF
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All community servers are self-moderated; we're unable to answer any questions regarding individual servers. We also don't ban players on those servers. If you were banned from a server, you'll need to contact that server’s administrators or support team to appeal the ban. ^FF
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I can understand how that can feel frustrating. Maybe we can take a look into your case and see if we try some troubleshooting steps. The issue is on (I take it this meant 1.20.20) of Bedrock Edition, do I have that right? Just so I understand, what's happening on your end? -AG
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Hi there! Would you be so kind as to create a ticket with us? Please write to us at msft.it/60159cBpt, so we can assist you further! -AG
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