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Joined January 2013
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Minecraft Support is unable to provide any updates or comments on bugs posted to msft.it/60129g0lj, but we'd recommend continuing to provide updates to the issue by adding comments, and reviewing to see if any new updates or workarounds have been added. ^FF
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No worries. In that case, I'd highly suggest making another ticket with our support team and keeping an eye on the e-mail so you're able to get updates from us. Also, make sure to provide that screenshot and your Gamertag! That'll help support a lot. ^BT
Checked the ticket and it looks like the agent responded to you and you may have missed it where they were saying that you were logged into the wrong account as well. If you need additional help, I'd suggest making another ticket and keeping an eye on your e-mail for updates. ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/60129gLeu. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60139gLeR ^BT
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I'd suggest waiting for the agent to get back to you and let them know if there are any issues in the ticket. They should be able to help you, so please work with them. ^BT
It does appear that you're logging into the Microsoft account "karleighhx" when you should be logged into "stqrme". If you'd like more help, send an email at msft.it/60179gLGd. Please attach your Transaction ID and account name/Gamertag. ^BT
Looks like you're logging into the wrong account, but you should be good to go if you log into "stqrme". If you need help with getting that info, you'll need to reach out to Xbox at msft.it/60109gQ8K on Twitter, or through their website: msft.it/60119gQ8z ^BT
No worries, looks like you're just waiting for a response on our end. Not to worry, you'll get an e-mail once an agent responds to your ticket. Thanks for your patience in the meantime! ^BT
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Thanks for your reply in the ticket! No worries, an agent will be with you as soon as they can get to it. Thanks again for your patience in the meantime. ^BT
Let's have our Marketplace team take a look! To keep your information secure, please complete our request form at msft.it/60169gtH6 so we can quickly and safely assist with your question! ^BT
That's often due to an update not installing properly. That issue can usually be resolved by uninstalling and reinstalling the game. Before uninstalling, be sure to back up any worlds. Uninstalling deletes all worlds unless they've been saved elsewhere. msft.it/60199gdD1
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We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! If you have the ticket number, we can look into the status of your ticket. -JL
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If you're not seeing accessing to the game on logging in, it may be due to logging in to the incorrect account or an expired GamePass subscription. To keep your information secure, please complete our request form at msft.it/60159gb05 so we can look into the matter! -JL
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It looks like one of our specialists has begun correspondence with you and should be able to reply soon. -JL
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Looked into this for you and it's being investigated by our internal team. Thanks for your patience in the meantime and you should get an e-mail once we have an update for you! ^BT
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Thanks for the confirmation! I've moved your ticket and you should be getting a response soon and they should be able to help with your migration. Thanks again for your patience! :) ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60109gX6Q so we can quickly and safely assist with your question! ^BT
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