Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'd suggest reaching out to our support team too. Please send us an email at msft.it/60129gT6O we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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I'd suggest reaching out to our Realms team so they can have a look! To keep your information secure, please complete our request form at msft.it/60189griG so we can quickly and safely assist with your question! ^BT
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Thanks for providing that ticket for me! It looks like an agent hasn't gotten to your ticket yet. Did you only want to interact with a German agent or are you fine with an English one? ^BT
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We don't offer phone support, but we'd be happy to help you to the best of your ability. Do you happen to have a ticket number? ^BT
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I'd be happy to help! Do you happen to have a ticket number? If you do, please give that to me. ^BT
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Let's have our Support team take a look! To keep your information secure, please complete our request form at msft.it/60129gO0o so we can quickly and safely assist with your question! ^BT
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I'd suggest letting them know that in the ticket so they can give you the most accurate help that they can! Thanks again for your patience. ^BT
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Thanks for responding in the ticket! We're a little busy at the moment, so that may be why you haven't received a reply just yet. Not to worry, you'll get a response once the agent gets to it and we ask for your patience in the meantime! ^BT
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Welcome to Minecraft! We'd be happy to help, but you'd have to reach out to where you purchased the gift card from and they should help you with any issues that you may have with your code or if you want a refund. ^BT
We recommend writing to our technical support team at msft.it/601295hxw, so we can assist you further! -AG
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The Java & Bedrock for PC Bundle is only available to players who acquired one of the desktop releases of the game. Players who only acquired the game on a console or mobile device will not qualify for the bundle. -AG
Thank you for providing your ticket number. Your ticket is actively being handled by one of our support agents. We ask for your continued patience while the agent gets back to you. -AG
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. No personal info, please. -AG
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You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
If you have a Realm that is experiencing issues, please create a ticket with our Realms Support team at msft.it/601395fTF, so we can assist you further! -AG
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We recommend writing to our technical support team at msft.it/601695fRI, so we can assist you further! -AG
Agents cannot grant capes and cannot operate outside the cape policy's parameters. If you need help migrating an account, please complete our request form to our Accounts team at msft.it/601895fOa, so we can safely assist you! -AG
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We recommend writing to our Marketplace Support team at msft.it/601295fK6, so we can assist you further! -AG
Hey there! Yes, to keep your information secure, if you haven't already, please complete our request form to our Accounts team at msft.it/601495fyu, so we can safely assist you! -AG
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