Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We try to respond to tickets as quickly as possible in the order they were received, though we can't give exact response times for any given period. If you can provide your ticket number, I'd be happy to look into the status of your case. -JL
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Your best bet would be to submit your suggestion to our feedback site: msft.it/60189d2oi. That way, the game developers will be able to see your feedback on adding controller deadzones to Minecraft! ^FF
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We're unable to offer account support here, so your best bet is to reach out again to our Account experts at msft.it/60179duD7 if you're able to locate any additional details about your account. ^FF
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Thanks for letting us know! In this case, I'd suggest checking our bug report site to see if the problem has already been reported: msft.it/60109j4ng. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/60119j4n9 ^FF
This usually indicates that you're signed in with an account that doesn't own a copy of Minecraft. Check which Microsoft account you're signed in with, and if you're still running into any issues with accessing Java Edition, please send us a ticket: msft.it/60159jIgh. ^FF
Our team may still be able to help you. To keep your information secure, please complete our request form at msft.it/60189jEzI so we can assist with your question! We can only assist with one account per ticket, so please submit a separate ticket for each account. -JL
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We can help with that! Ensure that JavaScript is enabled and that you are not blocking JavaScript for Google domains. Clear your browser cache and cookies. Try using a private browsing window and disable any VPNs you may have running on your device.
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We at Minecraft Support no longer support those titles, however, Caller's Bane (originally named Scrolls) is available to play for free online, and Cobalt is available through Steam. ^FF
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Gotcha, thanks for letting us know! It looks like this is an issue our Team is looking into, so let's have you submit a ticket so that one of our Technical experts can take a closer look: msft.it/60109b75o. ^FF
That is strange! It could be the result of corruption, or it may have been changed at some point by another player. While we're unable to restore the world since it's stored locally on your device, please take a look at our guide on managing data: msft.it/60109b7ZM. ^FF
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Can you let us know what's going on with the launcher? Are you seeing any specific error codes, or is it just not loading or responding? We'll be able to better assist once we have this information! ^FF
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This sounds like a great suggestion to send up to our feedback site: msft.it/60179bAFH. If there's already a similar suggestion posted there, you can add your vote to an existing thread! ^FF
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Thanks for letting us know. For reports of this nature, we will need you to please file a ticket: msft.it/60199bALX -JL
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Can you let us know what troubleshooting steps you've tried so far, if any? Does the crashing happen only in multiplayer worlds, or does it happen in single player worlds too? What about Realms or servers? ^FF
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If you need assistance recovering access to an account, our support team may be able to assist. To keep your information secure, please complete our request form at msft.it/60199bAtc so we can quickly and safely assist with your question! -JL
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We do not offer phone support, but if you already have a ticket open with us, then please provide us with the 7-digit ticket number so that we can check in on the status of your request. ^FF
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Players can change their Java profile name every 30 days, and previous Java profile names are held for an additional week after that. Minecraft Support is unable to assist with Java profile name changes, including misspellings or capitalization requests. ^FF
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Based on the info you've provided and the troubleshooting you've already tried, it sounds like one of our tech specialists will be most qualified to help you out with this. Please submit a ticket at msft.it/60199bAY3 and someone should be in touch with you soon! -JL
Do you already have Minecraft Bedrock on PC, or on console/mobile? The Minecraft: Java & Bedrock Edition PC bundle is only available for PC users. I'd also suggest double-checking which account you're signed into. Let us know if you're still running into any issues! ^FF