Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Could you try checking that "do not warn for 30 days" box and dismissing the message and see if there are any issues with accessing and launching the game after the dismissal? If you run into any issues after, please submit a ticket at msft.it/60149bfc2 so we can assist!-JL
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Thanks for providing us with that ticket number. I've checked the ticket and it looks like our team is currently investigating the case and should get back to you shortly. ~JL
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Thank you for the screenshot. Please create a ticket with that screenshot to our technical support team at msft.it/60129w4s4, so we can assist you further! -AG
We recommend writing to us at msft.it/60189w4o6, so we can assist you further! -AG
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Happy to help! Yes, our recommendation is to reach out to your mobile ISP to see if they can help improve your connection to game servers in general. If you have any other questions about Minecraft that we can help with, please do let us know! -AG
We recommend clearing your cache+cookies and trying another web browser and another device. If that doesn't work, please write to us at msft.it/60189w4Yy, so we can assist you further! -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60119w4ic, so we can safely assist you! -AG
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We cannot do private messages. We recommend writing to us at msft.it/60119w49f, so we can assist you further! -AG
You can share your suggestions and feedback for Minecraft here: msft.it/60169w4gi. -AG
To keep your information secure, please complete our request form to our Accounts team at msft.it/60199w45d, so we can safely assist you! -AG
It's not connected to migration. This image simply warns that you have Microsoft account A signed in to the Microsoft Store while you have Microsoft account B signed in to the Minecraft Launcher. We typically recommend players use the same account in both. -AG
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If you still need assistance after carefully reading through the auto-reply, go ahead and respond to your ticket as this will escalate it to one of our agents. You can also send us your 7-digit ticket number and we can check in on the status of your request for you. ^FF
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For questions about Game Pass Ultimate, please reach out to Microsoft Support at msft.it/60199wgXz on Twitter, or through their help site directly: msft.it/60109wgXM. ^FF
Thanks for that! One of our Account Specialists will be able to take a look as soon as possible. Thank you for your patience! ^FF
We're unable to offer refunds for prepaid cards purchased at retail stores, but you may receive some compensation if you return them to the store along with the receipt. The full version of our refund policy can be viewed at msft.it/60169weSG. ^FF
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Does this issue happen when you're connected to WiFi at all, and is it only happening with Realms (i.e. are you able to connect to servers)? If possible, are you able to check if you can connect to Realms on another device? If so then the issue may be with your mobile data. ^FF
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For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60109wbXq on Twitter, or through their help site directly: msft.it/60119wbXS. ^FF
That's definitely no good! Can you describe the issue that you're facing? Are you seeing any error messages, or does the screen just appear to load endlessly? Let us know what's going on and what troubleshooting steps you've tried, if any. ^FF
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Minecraft data (which includes your worlds, inventory, dropped items, and skins) is stored locally on your device and isn't attached to your account. While we're unable to restore your corrupt world, please take a look at our guide on managing data: msft.it/60139Z2lf. ^FF