Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you haven't already, please send us a ticket ASAP so we can investigate this further for you: msft.it/60109Z2ko. ^FF
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Sounds good, please do let us know the error message you're seeing when you next get a chance to try logging into the launcher so we can investigate further for you! ^FF
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We'd suggest you check out the following links: msft.it/60149ZZTe & msft.it/60159ZZT5. We have no further info about current job openings, so we'd encourage you to reach out through these two channels. ^FF
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Have you already submitted a ticket to Support? If so, we can check in on the status of your request if you can provide us with the 7-digit ticket number. If you haven't yet reached out, you can submit a ticket here: msft.it/60109Zka0. ^FF
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Looks like someone replied to your ticket! If you have any other concerns or questions, I'd suggest directing them to the agent in the ticket so they can help you. ^BT
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Please visit our bug report site to see if the problem has already been reported: msft.it/60159Zn6U. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60169Zn6q ^BT
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Thanks for letting us know. If you've submitted a ticket to Support in the past, can you send us the 7-digit ticket number? If not, can you provide your username(s) and/or Gamertag? I'd be happy to look into this further for you once I have this information. ^FF
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Gotcha. Did you receive a ticket number when you tried to reach out to us? If so, I can take a look. ^BT
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I'd suggest reaching out to our Accounts team so they can have a look! Please send us an email at msft.it/60159ZOQz we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
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If it's all in regards to a Microsoft account, I'd suggest reaching out to Microsoft Support. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60159ZJi1 on Twitter, or through their help site directly: msft.it/60169ZJiG ^BT
I'd suggest sending that to our feedback page for our Devs! msft.it/60179ZJ1Z ^BT
Glad to hear that everything's working out now! If you run into any other issues, let us know! :) We're one tweet away! ^BT
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In that case, we'll need to take a closer look to see what's going on. To keep your information secure, please complete our request form at msft.it/60139kapD and one of our Account experts will get back to you as soon as possible! ^FF
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You don't need to re-buy the game if you've switched to a new device, but I'd recommend double-checking which account you're signing in with. You may be prompted to re-purchase the game if you're signed in with an account that doesn't own a copy of Minecraft. ^FF
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You should be able to send Support a ticket now without the Captcha blocking you, but can you tell us a little more about the issue you're facing with the launcher? Are you seeing any error codes or messages? ^FF
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I'd suggest reaching out to Microsoft more about this since we don't have access to their account system. For assistance, please reach out to Microsoft Support at msft.it/60189ks4M on Twitter, or through their help site directly: msft.it/60199ks43 ^BT
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To take the most out of your feedback, please check out our articles going over how to create great ideas, previously considered suggestions, and the posting guidelines before adding your idea. msft.it/60109koyQ
msft.it/60119koyv ^BT
Just to confirm, have you tried another device and/or browser to see if that'll help? I'd also suggest clearing your cache and cookies. ^BT
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We're a tad busy at the moment, so that may be why you haven't received a reply just yet. Not to worry though, you'll receive an e-mail once an agent responds to your ticket. ^BT