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Redmond, WA
Joined January 2013
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Hmm, that's strange. Did you receive a confirmation e-mail after purchasing the game? If not, your payment may have failed. Check out this FAQ to see if it helps: msft.it/60189kiJG ^BT
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Glad to hear it! Now make that ticket and tthey'd be happy to help with that Deep Ocean issue! :) ^BT
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Oh no! If you could, can you try clearing your cache and cookies to see if it helps? I'd also suggest trying another browser and/or device. ^BT
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That's gotta be something you have to work out with Microsoft Support, sorry to say. For assistance with your Microsoft account, please reach out to Microsoft Support at msft.it/60189k9rM on Twitter, or through their help site directly: msft.it/60199k9r3 ^BT
Support would be unable to do anything with that, but I'd recommend sending that suggestion to our Feedback page if you haven't done so already. msft.it/60159k9Dd ^BT
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Are you experiencing any errors when trying to submit your feedback to our site? Or is there some other issue happening? The more details we have, the better we can assist you! ^FF
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We're unable to assist with your account here, but if you send in a ticket at msft.it/60119kKuV. An Account Specialist will be able to assist you further. If you already have an open ticket, we can check on the status of your case if you send us the ticket number. ^FF
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What a cute suggestion! Thank you for sharing this was us, but we'd also recommend making sure you send this up to our feedback site: msft.it/60179kJMW. That way, our game devs will be able to take a look at your son's idea! 😄 ^FF
Gotcha. If you need help with getting into that Microsoft account and/or recovering those details, I'd suggest reaching out to Microsoft's support team at msft.it/60139kHLc on Twitter, or through their help site directly: msft.it/60149kHLY ^BT
I'd suggest reaching out to our Support team so they can look into this for you! To keep your information secure, please complete our request form at msft.it/60119kHvB so we can quickly and safely assist with your question! ^BT
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Yay, glad to hear that it's working now! Let us know if you still run into issues with ticketing and we'd be happy to help! :D ^BT
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No worries, we should be able to still help even without the transaction ID! Please continue making that ticket and we'd be happy to help. ^BT
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Double check that you're logging in with the right credentials. Also, were you able to migrate your account at any point? ^BT
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This usually happens when you log into an account that doesn't have a game license attached. Double check that you're using the right credentials and check this FAQ to see if it helps: msft.it/60139kBeU ^BT
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60129Xhq2 again and let us know if you still run into any issues? ^FF
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60109Xhqn again and let us know if you still run into any issues? ^FF
Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60149XhUr again and let us know if you still run into any issues? ^FF
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Hey there, our team was able to get this issue with the captcha resolved. Thank you for your patience! Can you try sending us a ticket through msft.it/60169Xhog again and let us know if you still run into any issues? ^FF