Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you have an idea for a Minecraft collaboration, your best option is to share your suggestion at our feedback site: msft.it/60139PCRF. That way our devs can view your ideas! ^FF
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This is known issue. If you haven't already, try completely closing Minecraft and reopening the game, log out/in from your Microsoft account, or try to download the world again. If you find that the download is finishing immediately, this means that it was unsuccessful. ^FF
Thanks for giving me that username! Checked out the ticket and it looks like you received a response on Aug 19th from one of our agents. Can you try using your phone to see if you can access the ticket at all? ^BT
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Gotcha. Can you reach out to our team so they can have a look? To keep your information secure, please complete our request form at msft.it/60179PLPl so we can quickly and safely assist with your question! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60159Prpf so we can quickly and safely assist with your question! ^BT
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Huh. Let's have our Support team take a look at that. To keep your information secure, please complete our request form at msft.it/60109PuVa so we can quickly and safely assist with your question! ^BT
Can you send me a screenshot of that error? I'd be happy to take a look at it for you once we have more info. ^BT
Could you clarify if it was before or after the account was migrated? That'd help with me looking into this for you. ^BT
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Our Accounts team can take a peek at that. Please send us an email at msft.it/60189PzTC we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60179PJw9 so we can quickly and safely assist with your question! ^BT
Not sure why, but our Tech team can take a look at it. To keep your information secure, please complete our request form at msft.it/60129PyMK so we can quickly and safely assist with your question! ^BT
Gotcha! If you could, can you provide your usernames and/or gamertag? I'd be happy to look into this further for you. ^BT
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I'd suggest reaching out to our Tech team so they can take a look! To keep your information secure, please complete our request form at msft.it/60159OJ31 so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/60119O1W1 so we can quickly and safely assist with your question! ^BT
I'd suggest reaching out to our Tech team about it! To keep your information secure, please complete our request form at msft.it/60199O1gf so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at msft.it/60169O1VQ so we can quickly and safely assist with your question! ^BT