Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Crashes may be caused by the console overheating due to heavy workloads or large save data sizes. Lowering your resolution can help reduce the workload on your console. Make sure that your system is positioned so that proper airflow can be achieved. Let us know if this helps! ^FF
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Hmm, we're not seeing any widespread reports right now. That said, authentication errors can be due to using incompatible third-party software/launchers or incorrect parental consent settings, which can interrupt the connection. Try removing those mods and see if it helps! ^FF
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Hey there, in regards to the Realm issue that you're running into, are you running into an error message when trying to upload your world to the Realm? Or, is there a different issue happening? Please let us know! ^FF
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Are these maps that were purchased from the Marketplace, or are you referring to worlds in general that you've made which are crashing? Can you let us know what troubleshooting steps you've tried so far, if any? ^FF
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Is this only with servers, or are you seeing this with Realms and other multiplayer worlds too? Also, are you playing on Java or Bedrock?
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Please visit our bug report site to see if the problem has already been reported: msft.it/601298CaO. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/601398CaP ^FF
I see, thank you for clarifying! So since you were charged initially for the Realm by Nintendo, you'll need to reach out to them for a refund for this charge. You can reach out to Nintendo Support here: msft.it/601498CQI. ^FF
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You should be able to transfer your single-player worlds if you're on PC: msft.it/6013987kf. For questions about what will transfer between Microsoft accounts, your best bet is to reach out to Microsoft Support: msft.it/6014987kA. ^FF
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Were you able to check if there were no spaces at the end? I'd also suggest clearing your cache and cookies and another device and/or browser. ^BT
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Are you trying to extend the expired Realm, or cancel it? If you want to extend the Realm, go ahead and reply to the agent to let them know. We're unable to assist with cancellations or refunds, however; you'll need to contact the platform in which your purchase was made. ^FF
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Can you please provide a screenshot of what's happening? I'd be happy to help once I have more info. ^BT
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I wouldn't be able to say for sure, but I'd suggest reaching out to our Realms team so they can take a look. To keep your information secure, please complete our request form at msft.it/601398FyX so we can quickly and safely assist with your question! ^BT
If you've made a ticket, I'd suggest bumping it a little to let them know that you still need help. Once you do that, an agent should be right with you. Thanks for your patience. ^BT
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We'd be happy to help once you're able to make that ticket. Are you able to make the ticket with our support team? If not, please try clearing your cache and cookies before trying to access the website and we'd be happy to help. ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/601798vpv so we can quickly and safely assist with your question! ^BT
Microsoft Support should be able to help you with that if you reach out to them. You can contact them by following this link: msft.it/601298Qao ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/601498Qns so we can quickly and safely assist with your question! ^BT
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Once a Microsoft account has been linked to a PSN account, neither of the accounts can be associated with a different account. In order to log in, you'll need to use the first account. For help recovering it, please reach out to Microsoft Support at msft.it/601398e29 ^LK
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We'd be happy to help! Firstly, we recommend restarting your PS4. We also recommend reinstalling Minecraft, but be sure to back up any worlds you want to keep. Deleting the app will delete all worlds unless they have been saved elsewhere. msft.it/601598eFR. ^LK
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