Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Thanks for that! Your request made it to our queue and is awaiting a response from a Realms specialist. We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience! ^FF
4
Please complete our request form at msft.it/60139BWJ1 so that one of our Technical specialists can look further into this issue for you. ^FF
1
Are you on Bedrock or Java, and what device are you playing Minecraft on? Is this happening on Realms, servers, multiplayer worlds, or single-player worlds? Please send us some more details so we can better assist! ^FF
1
It looks like we specifically needed a screenshot of your receipt, but one of our Realms experts will respond back to you as soon as they possibly can. Thank you for your patience! ^FF
2
Let's have a Technical specialist take a closer look. Please complete our request form at msft.it/60189Bmfj and be sure to let us know what troubleshooting steps you've tried so far, and any relevant screenshots! ^FF
We'll need a Realms specialist to take a closer look in this case. To keep your information secure, please complete our request form at msft.it/60169BmaO. ^FF
1
For any questions or concerns regarding branding with Minecraft, please review our full Brand and Assets Guidelines: msft.it/60199BmtF. ^FF
1
Please visit our bug report site to see if the problem has already been reported: msft.it/60149B9mn. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60159B9mX ^FF
Thanks for that! It looks like your request made it safely to our queue and is awaiting an agent response. We're experiencing a higher than normal volume of requests right now, but we'll be sure to assist as soon as we can! ^FF
1
1
There is not; once the game has been updated, you will only be able to play that version of the game. If you have Java Edition, however, you can play on earlier versions there. Just be aware that we do not support older game versions! ^FF
We definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
1
1
Are you seeing any error messages when trying to connect the world to your Realm, or is the game just unresponsive? ^FF
1
Please visit our bug report site to see if the problem has already been reported: msft.it/60109B9TY. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report: msft.it/60119B9Tl ^FF
Thanks for that! Your case is awaiting a response from an agent, and they will be able to respond to you as soon as possible. Thank you for your patience! ^FF
2
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
1
This means that Minecraft couldn't reach the authentication servers or the connection timed out due to a temp service outage or issues with your game/internet connection. Try signing out and back in to your account, and ensure that you're connected to the internet. ^FF
2
Can you let us know what exactly is happening with Realms for you? Once we have a little more details about the issue, we'll be happy to help or point you in the right direction! ^FF
1
1
Ruling out any connection issues would be a great first step! Try switching to a hardwire connection if you're using WiFi, as well as rebooting your router and making sure that others on your network aren't using taxing services like streaming or downloading large files. ^FF
2
We're unable to comment on any future updates or features that are not publicly known at this time. All available info on game updates can be found at msft.it/601696aLG. ^FF