Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you use a Microsoft account to log in to Minecraft, then you'll need to reach out to Microsoft Support for assistance with your account at msft.it/601296QeM on Twitter, or through their help site directly: msft.it/601396Qe3. ^FF
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If possible, try switching to a hardwire connection instead of WiFi. You may also need to reboot your router, and make sure that there are no other users on your network downloading/uploading large files or streaming services as these tend to use up high amounts of bandwidth. ^FF
Are you seeing any specific errors? Feel free to send a screenshot of what you're seeing, and let us know what troubleshooting steps you've tried so far, if any. ^FF
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Let's have you reach out to one of our Technical specialists to take a closer look at what's going on: msft.it/601896pDu. Be sure to include any troubleshooting you've done and screenshots of the error(s) you're seeing as well! ^FF
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We're not seeing any widespread issues right now. What device are you playing Minecraft on and can you let us know what troubleshooting steps you've tried so far, if any? ^FF
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Try clicking the "Can't access your account?" link on the login page. If you still need help, click the "?" symbol next to "log in," navigate to JIRA Core Help, then go to Getting help -> View Topics -> Something isn't working -> "Raise a support request." ^FF
In that case, I'd suggest making another ticket with our support team. To keep your information secure, please complete our request form at msft.it/601896zrn so we can quickly and safely assist with your question! ^BT
Our tech team can help if you make a ticket with them. To keep your information secure, please complete our request form at msft.it/601596DX5 so we can quickly and safely assist with your question! ^BT
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Did you receive a transaction ID upon reaching out to our Support? If you give it to me, I can take a look for you. ^BT
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I was able to find a ticket from you! An agent hasn't gotten to your ticket yet, but you'll get a response once they reach yours. Thanks for your patience! ^BT
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Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6010968h2 so we can quickly and safely assist with your question! ^BT
Let's have our Realms team take a look! To keep your information secure, please complete our request form at msft.it/60159684W so we can quickly and safely assist with your question! ^BT
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Our Realms team has some troubleshooting steps we can recommend! To keep your information secure, please complete our request form at msft.it/6017ghgo5, so we can quickly and safely assist with your question. ^LK
It depends. If he uses a Microsoft account to log in to Minecraft, he can reach out to Microsoft Support at msft.it/6019gh50S or through their help site directly: msft.it/6010gh50s. If it's a Mojang account, he can submit a ticket at msft.it/6011gh50t. ^LK
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We suggest you delete this tweet, as it contains information that can be used to potentially compromise your accounts. For further assistance, please email us at msft.it/6010gh5xC, and our team will take a look. ^LK
Gotcha, thanks for confirming! In that case, please complete our request form at msft.it/6017gheVR. Our tech teams will be able to take a look and see what we can do to help! Be sure to include the steps you've taken so far. ^LK
Our systems are showing that PS4 Realms are running, have you tried any troubleshooting so far such as restarting your console? ^LK
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Gotcha! In that case, I'd recommend submitting a ticket with us at msft.it/6012ghdty. Please include the PlayStation error message, and our teams will be able to take a look. ^LK
Yep! Keep an eye out for a response from us in your email. We don't currently have an ETA on when you'll receive a reply, but we do reply to tickets in the order that they were received. ^FF