Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Hi there! We recommend writing to us at msft.it/6011g7RO9, so we can assist you further! -AG
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We recommend writing to our tech support team at msft.it/6010g7R32, so we can assist you further! -AG
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We recommend writing to our tech support team at msft.it/6013g7R3H, so we can assist you further! -AG
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We're tracking this issue here: msft.it/6015g7RMV Before moving your data, please make sure to perform a backup, just in case. Whether the issue persists or not after performing this troubleshooting step, we encourage you to add the results to the report page! -AG
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This won't affect any Marketplace content you've purchased or downloaded previously; it will only clear cached data, such as thumbnails from content you've seen in the Marketplace. ^FF
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This issue can be caused by your device getting close to or reaching its cache limit. Try clearing your Marketplace cache by opening Minecraft, going to Settings, then Storage and choose Clear Marketplace Cache. Let us know if this helps! ^FF
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Please complete our request form at msft.it/6016gACQe so that one of our Technical specialists can look further into this issue for you. ^FF
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Have you tried running the launcher in admin mode? Give that a shot, and if you're still seeing that error, go ahead and send up a ticket to our Tech team: msft.it/6016gACna. ^FF
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Please complete our request form at msft.it/6015gACEF so that one of our Technical specialists can look further into this issue for you. ^FF
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Thanks for letting us know. In this case, please complete our request form at msft.it/6013gACE5 so that one of our Technical specialists can look further into this issue for you. ^FF
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Please complete our request form at msft.it/6012gACEK so that one of our Technical specialists can look further into this issue for you. ^FF
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Our article on the Better Together update has more information about this: msft.it/6017gA7ut. ^FF
Are you seeing any error messages? Are you trying to connect to a Realm, multiplayer world, or a server? ^FF
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Let's have our Support team take a closer look. Please complete our request form at msft.it/6017gA7BN and be sure to include as many details about this issue as possible. ^FF
Let's have our Support team take a closer look. To keep your information secure, please complete our request form at msft.it/6016gAAi8. ^FF
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We recommend writing to our technical support team at msft.it/6012gAFvn, so we can assist you further! -AG
Hi! By "one account for all Minecraft games" we mean license for each title that we've released. A Microsoft account can have Minecraft for Windows, Dungeons, Legends, and one Java profile. If you have multiple Java profiles, you will need multiple Microsoft accounts. -AG
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Minecraft Support agents have the final say in cases that they review and cannot be appealed here. If you have other questions about Minecraft, please let us know. -AG
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We recommend writing to our technical support team at msft.it/6016gAFdn, so we can assist you further! -AG
You can share your feedback for Minecraft here: msft.it/6016gAFjO. -AG