Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Hmm, that doesn't appear to be a ticket number. Ticket numbers are numerical. Is there a numbered ticket number in the email? If you're unsure if it's a support ticket response, you can try creating another ticket: msft.it/6019g2bnP -AG
1
It appears that our agents provided a response! Please continue corresponding with them over email. -AG
Hey there! Have you tried switching networks, such as a 5GHz bandwidth network, and attempting the connection again? If you're still experiencing connectivity issues, we recommend contacting your ISP (internet service provider), as well. -AG
Hi! A past profile name is held for an additional 7 days after the 30 days pass, so you can use those extra days to change your profile name back. -AG
We recommend writing to our technical support team at msft.it/6014g2bz0, so we can assist you further! -AG
2
2
You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
1
Can you let us know what make/model of phone you're playing Minecraft on, and what troubleshooting steps you've tried so far, if any? ^FF
2
We wouldn't recommend doing this as you can risk corrupting your world if it's already been updated to the latest version of the game. ^FF
1
Thanks for letting us know! Does re-downloading the pack help at all, and is this only happening with a specific pack? Or is this happening with multiple packs? ^FF
Do you by chance have a different email address that you can try using when submitting your request? If so, give that a try and let us know if it goes through. ^FF
We recommend writing to our technical support team at msft.it/6013g2DFF, so we can assist you further! -AG
You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
1
Hmm. Since you're on PC, we also recommend logging out and then back in on your Microsoft account on the Minecraft Launcher, in case that helps refresh things. You may want to try using a wired connection, as well, if possible. Do either of these steps help? -AG
Have you by chance received a ticket number in your inbox? If so, would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
1
Thank you for sending us an email. You'll likely have received a response in your email inbox that contains information such as your ticket number. Would you be so kind as to provide it? Once we have your ticket number, we'll be happy to check on the ticket for you. -AG
1
Hello! Next to "log in," click the "?" symbol, navigate to JIRA Core Help, then go to Getting help -> View Topics -> Something isn't working -> "Raise a support request." -AG
1
Ah, you mean Minecraft: Story Mode! We are unable to offer any comments, at this time. However, if you have any questions or need help with Minecraft itself, please do let us know. -AG
2
Hello! Which platform are you all playing on? PC? Are you playing on Java Edition or Bedrock Edition? And what troubleshooting steps have you tried to resolve the issue? -AG
1
Hello, can you clarify the issue that you're currently experiencing? And is this an issue with Java Realms or Bedrock Realms? -AG
1
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6014g2BGG -AG