Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thanks! So, if you're not sure which email is on your Minecraft account, that's totally OK! Just put in your current email in that box, and you can mention in the main section of the form that you aren't sure which email is on your account. I hope this helps! ^FF
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Thanks for that! It looks like your request made it safely to our queue and one of our Account specialists will reply to you as soon as possible. Thanks again for your patience! ^FF
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Minecraft Support isn't able to comment on any bug fixes, but if you haven't already, be sure to check our bug report site to see if the problem(s) have already been reported: msft.it/6015gatvb. You can upvote if the issue hasn't been resolved. ^FF
Can you send a screenshot of where you're seeing that? As long as you make sure to include an email that you can access currently, we should be able to assist you. ^FF
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We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you. ^FF
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Our Account specialists can still try to help you, as long as you provide us with an email that you can currently access in the request form. We will ask you some further questions in order to locate and verify your account ownership. ^FF
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Can you try signing into any other email that might be associated with your Minecraft account? If you're still encountering this error, please let us know. ^FF
Have you been able to submit a ticket? You should be able to do so at msft.it/6012gaS1Y. If you already sent in a request, let us know the 7-digit ticket number so we can check in on the status of your case! ^FF
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You'd be unable to do that. You'd have to repurchase the game on mobile in order to play it there. ^BT
Our Tech team can look if you make a ticket with them. To keep your information secure, please complete our request form at msft.it/6013gacwR so we can quickly and safely assist with your question! ^BT
Can you let me know what happens when you try that link? I'd be happy to help once I have more info. ^BT
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Our Realms team can take a look if you make a ticket with us! To keep your information secure, please complete our request form at msft.it/6016gacDQ so we can quickly and safely assist with your question! ^BT
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6018gaiLu so we can quickly and safely assist with your question! ^BT
Please visit our bug report site to see if the problem has already been reported: msft.it/6013gaiVB. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6014gaiV8 ^BT
This is actually a bug that our team is aware of and is working on fixing! For more information, see the bug report at msft.it/6013gau7v. You can watch this report for any changes. ^LK
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Did you receive a 7-digit ticket number, by chance? If you provide us with this, we may be able to help provide clarification or check the status of your case with our Support. ^FF
Glad to hear that worked out! Let us know if you run into anything else and we'll be happy to help 😀 ^FF
Try opening the Minecraft Launcher and sign into your account, and under the Java Edition tab, select “Skins” and then the “+” icon for “New Skin.” The “Capes” section at the bottom of this page should show the “Migrator” cape. Let us know if you're still not seeing the cape! ^FF
Please visit our bug report site to see if the problem has already been reported: msft.it/6018gay8r. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6019gay8T ^FF