Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,598
- Likes 43
Minecraft Support is unable to transfer the game to a different Microsoft account; if the Microsoft account has been closed, deleted, or otherwise locked, you will not be able to continue playing the game. You will need to continue to work with Microsoft Support here. ^FF
2
1
Let's have an Account specialist take a closer look. To keep your information secure, please complete our request form at msft.it/6014gQkfw so we can safely assist with your question! ^FF
1
This is an issue that our team is currently tracking, so please complete our request form at msft.it/6018gQkge. ^FF
Hi there! We recommend voting for an existing bug report or submitting a new bug report here: msft.it/6012gQrbj ^AG
Please visit our bug report site to see if the problem has already been reported: msft.it/6012gQRRq. You can upvote if the issue hasn't been resolved. If you think you've found a new bug, visit our help site here on how to submit a report! msft.it/6013gQRRS ^FF
That's not something our Support would be able to do. You'll need to continue working this out with Microsoft Support since we don't have access to their account management system. ^BT
1
1
We're not the Devs, so we'll need it to be sent to the bug report for our Devs to take a look it and they can work on a fix! Are you running into issues with the Bug Tracker? ^BT
1
Make sure you're logging into the right Microsoft account and using the Microsoft log-in screen. Check this FAQ too to see if it helps: msft.it/6016gQMsq ^BT
1
The ticket is open! If you believe the Agent isn't understanding you, try to rephrase it and they should be able to help. Thanks for your patience! ^BT
3
1
Let's have our Tech team take a look! To keep your information secure, please complete our request form at msft.it/6015gQMmD so we can quickly and safely assist with your question! ^BT
1
1
Hmm, this may mean there's a connection issue between Minecraft and the authentication servers. Our tech team can offer some troubleshooting that may help. Please complete our request form at msft.it/6010gt7fI, so we can take a look! ^LK
Gotcha. We at Mojang Support aren't able to help recover Microsoft accounts, so any help in recovering the account would need to go through Microsoft Support at msft.it/6013gt70X or msft.it/6014gt70k. ^LK
2
I can understand how frustrating it is to be unable to access your account. Do you use a Mojang account or a Microsoft account to log in to Minecraft? ^LK
4
14
Gotcha. In that case, let's have our tech team take a look and see what other troubleshooting we can provide. Please complete our request form at msft.it/6011gt7DT, so we can quickly and safely assist with your question! ^LK
We don't offer support for older versions of Java Edition, as later versions may have fixed bugs. If you're still encountering a bug in 1.20.1, you can submit a report to our bug site at msft.it/6012gtAEg. ^LK
1
1
Hmm, that's an odd error. Have you tried any troubleshooting so far, like reinstalling the launcher or checking for any Windows updates? ^LK
1
Just to clarify, are you putting the e-mail that you have access to, or the one that you no longer have access to? ^BT
1
No worries! Our Realms team should be able to take a peek at it if you make a ticket with them. You should be able to reach them by making a ticket here: msft.it/6010gtLn8 ^BT
Can you reach out to our Tech team so they can take a look? Just make a ticket at msft.it/6017gtapc and our Agents should be able to look into this! ^BT